Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Domestic Shipping Rates and Estimates

We offer the following shipping options:

  • Standard Shipping: [Estimated delivery time] - $[Cost]
  • Express Shipping: [Estimated delivery time] - $[Cost]

Shipping charges for your order will be calculated and displayed at checkout.

3. International Shipping

We offer international shipping to the following countries: [List of countries].

Shipping charges for your order will be calculated and displayed at checkout.

4. Shipping Options and Delivery Times

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

5. Shipping Confirmation and Order Tracking

You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

6. Customs, Duties, and Taxes

Perez Crafts & Designs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages

Perez Crafts & Designs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

8. Missing or Delayed Shipments

If your shipment is delayed beyond the estimated delivery times, please contact us with your order number and we will assist you in tracking your order.

9. Shipping Restrictions

Certain products may be restricted from being shipped to certain locations due to size, weight, or regulatory constraints.

Contact Us

For more information about our shipping practices, if you have questions, or if you would like to make a complaint, please contact us by email.